Tech Roundup: Advances for Airlines Aren’t Helping Customer Service by PUI-WING TAM


By PUI-WING TAM

Online check-ins, airport kiosks and the like are divorcing travelers from human workers, with the effort to drag a passenger off a United Airlines flight the culmination.

Published: April 11, 2017 at 05:00PM

from NYT Technology http://www.nytimes.com/2017/04/12/technology/tech-roundup-advances-for-airlines-arent-helping-customer-service.html?partner=IFTTT
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